FAQ

PLUMBING FAQS

Our Las Vegas Plumbers Keep You Informed

Your plumbing system has several complex features and components. When there’s a problem, we understand if you would want to investigate or even find a solution yourself. However, as your trusted plumbers, Pure Plumbing & Air wants you to do this safely as to not aggravate the problem.

Take a look at some plumbing tips and tricks that our Las Vegas plumbers have put together below. From self-diagnosing the strange sounds coming from your water heater to helping you turn your bathroom into an oasis, we’ve got you covered. We’ve also included tutorial videos to show you how to carefully work on the various components of your plumbing.

Of course, nothing beats the expertise of a professional plumber. If these seem too tedious for you, let Pure Plumbing & Air give you a hand.
Call 702-534-1910 for expert plumbing services in Las Vegas

Get In Touch Today

Featured Special

Professional

$600 OFF

Book Today

Expires 3.30.23

Why is my water softener making noise in the middle of the night?

Water softeners are often programmed to regenerate anywhere between midnight and 2AM. The reason for this is when the water softener is regenerating, it closes itself off to the home, (meaning the home is in hard water mode while the system is cleaning itself). Most people are either asleep or not bathing in the middle of the night, so they would not be alarmed by the hardness of the water in the shower.

How much do you charge hourly?

We do not charge hourly; we are a flat-rate company. Feel free to contact us to schedule your assessment.

How do I know if I have a leak in my house?

The first indicator of a leak in the home is visual. Water puddling or gushing in the home is a pretty good indicator of a water leak. Other indicators include a high-water bill, the sound of constantly running water in the walls, or you can check the water meter to see if the dial is spinning (which would indicate a water loss in the home).

How do I shut my water off?

Depending on the age of your home, the main shutoff will be located in one of three places: the garage, the yard, or at the meter to the home. In the event you find a valve resembling a wheel, it is advisable you contact a licensed plumber before attempting to shut the water off. If you have a ball valve, or a valve that resembles a lever, make sure to turn the handle to a perpendicular position with the pipe. At this point, you can open a hose bib on the exterior of the home or go back inside your home and turn on a faucet to determine whether or not you were successful in shutting off the water.

Can you give me a quote over the phone?

Plumbing projects come in all shapes and sizes. In order to provide an accurate proposal for your project, we will schedule an in-person assessment with one of our highly qualified technicians.

Do you offer military/senior discounts?

We offer Military and Senior Citizen Discounts. The technician will apply this discount during your appointment. Only one discount can be applied per estimate.

What are your hours of operation?

The office is open Monday through Friday from 7:00 AM to 6:30 PM, Saturdays from 7 AM to 6 PM, and Sundays from 8 AM to 5 PM. Our phones are answered 24/7. We have technicians on call nightly to provide emergency services.

Do you work on commercial properties?

We are not taking on any additional commercial work at this time.

Do you offer financing

We offer financing through Synchrony, Greensky, and All Service Financing.

What forms of payment do you accept?

We accept all major credit cards: Visa, MasterCard, American Express, and Discover. Cash or Check.

"I had a number of plumbing projects at my house and hired Pure Plumbing based on the reviews I had read. They were obviously correct in their assessment. Alex and Daron were extremely professional and clearly very knowledgeable about the trade. Showed up and quickly diagnosed my issues and resolved them in a very efficient manner. Thanks so much for making paying for plumbing as painless as possible!"

"Pure Plumbing has always been so professional and reliable. We have used them for over four years now and do not use anyone else. They are excellent. I would highly recommend them. Jacob came out to our house last and was excellent and will continue to use him."

"Pure Plumbing came highly recommended by my mom and a close friend. I was not disappointed everyone was extremely kind and professional. My water heater was installed within 24 hours. Victor and Devin helped me and they were both tremendously accommodating. Will absolutely recommend."

1,600+ Google Reviews

 5/5

We Go The Extra Mile

Our Local Team Is Committed to Excellence In All We Do

Faith Based Values

Our faith is at the foundation of all we do and we are committed to implementing these values into everything our team does.

Family Owned & Operated

We are a family-owned business and care about our employees and the Las Vegas community.

Delivering Phenomenal Service

Our technicians undergo rigorous training and have state-of-the-art plumbing equipment because we believe your home deserves the best.

Family Oriented Service

We believe that keeping your home comfortable protects your family. At Pure Plumbing & Air, we are committed to keeping your home and family happy.